View our most asked questions below. Feel free to call us with anything else!
Can I take a tour? Does it cost anything, and do I need an appointment?
| Tours are always free! Walk-ins are welcome, or you can schedule a tour in advance by clicking the Schedule a Tour button on our website. |
How do I apply for an apartment?
| Our application is completely online and paperless, making the process quick and easy! From our website, click Apply in the top menu bar, or select a floor plan and apartment, then click Apply Online. Need help? Our on-site team is always happy to assist. |
Can I join a waitlist if I’m not ready to apply?
| No problem! Email us or call/text our office at 385-257-6008, and we can add you to our waitlist. |
What lease terms do you offer?
| We offer flexible lease options from 4 to 15 months. Availability and pricing may vary, so reach out to our team for the most up-to-date details. |
How do I pay my rent?
Please visit your Resident Portal, which you can access by clicking on the "Resident" button on the navigation bar of our website.
Is renter’s insurance required?
Yes. We require all residents to carry renter’s insurance throughout the lease term. This protects you and your belongings, and helps ensure peace of mind.
Are utilities included in the rent?
Utilities are billed separately from rent. Please contact our leasing team for a breakdown of what’s included and estimated monthly costs.
What should I know about moving in or moving out?
We provide full instructions before your move-in or move-out date. For details on deposits, fees, and scheduling, please contact our leasing team.
What amenities are available at The Oslo?
Our community offers a variety of amenities designed to make life more enjoyable and convenient. For a full list and details, please visit our Amenities Page.
Do the apartments include washers and dryers?
Washers and dryers are not inside individual units, but The Oslo offers a convenient on-site, coin-operated laundry facility for residents.
Do you offer furnished apartments?
| Yes! We offer both furnished and unfurnished units to fit your needs. Please contact our leasing team for current availability. |
What transportation options are nearby?
| Absolutely! The Oslo is located just off I-15 at Exit 301 (4500 South), making it easy to get around the Salt Lake Valley and beyond. |
What is reviewed during the application process?
| Our screening process reviews your credit, rental, and employment history, along with a background check. This helps us ensure a safe and reliable community for all residents. |
Is parking available? What does it cost?
Yes! We offer on-site parking options for our residents. Pricing and availability vary, so please reach out to our team for current details.
Do you offer high-speed internet or cable?
High-speed internet and cable are available in every apartment. Our team can provide information on providers and setup options.
What is your pet policy?
We love pets! All furry friends must complete a pet application and be added to your lease. A pet deposit and monthly pet rent apply. Please talk with our team for full details.
What is your smoking policy?
| The Oslo is a smoke-free community. |
What happens if I need to break my lease?
| We require a 60-day notice to vacate and a termination fee equal to two months’ rent. Please refer to your lease for full details. |
How do I receive packages?
Packages are delivered directly to our community package area for secure pickup. You’ll receive a notification when your delivery has arrived.
When is the pool open?
| The pool is open daily from 9 AM to 10 PM during the warmer months. It closes in late fall and remains closed through winter and early spring, reopening again when the weather allows. Please note that no lifeguard is on duty—residents swim at their own risk. |
When can I use the fitness center?
| The fitness center is open daily from 6 AM until Midnight, giving you plenty of time to fit in a workout that works with your schedule. |
When can I use the clubhouse?
| The clubhouse is open daily from 6 AM to 10 PM for resident use. |
Can I reserve the clubhouse for private events?
Yes! Residents can reserve the clubhouse for private events. Please contact the leasing office for availability, reservation details, and any applicable fees.
What are the office hours?
| Our leasing office is open Monday through Friday from 9 AM to 6 PM, and Saturday from 10 AM to 5 PM. We are closed on Sundays. |
Is emergency maintenance available after hours?
Yes! Our maintenance team is on-call 24/7 for emergencies. For non-emergency requests, please submit a service request through the Resident Portal.
